Best Buy's "repair" plan doesn't offer repairs...

[niko]

Today I learned (i paid $10.99 for first month too) Best Buy's repair service doesn't offer repairs, rather they offer to replace your phone with a refurbished one if anything is wrong, for an additional $100-$150. So if you crack your screen, they'll replace it, the phone that is, with an old one, for $100.

[warriorfan]

99% of the time those things are always a scam

[niko]

99% of the time those things are always a scam

I got my $10.99 back because despite them arguing to the contrary, the contract does say they offer actual repairs and they didn't.

[9erempiree]

Today I learned (i paid $10.99 for first month too) Best Buy's repair service doesn't offer repairs, rather they offer to replace your phone with a refurbished one if anything is wrong, for an additional $100-$150. So if you crack your screen, they'll replace it, the phone that is, with an old one, for $100.

You seem like a bright dude so why did you pay for it.

BB is garbage.

[highwhey]

The plan you purchase through Verizon is much better. Yes, the same $100 deductible applies and they always try to give you a refurb as well, but with enough complaints about your refurb "not working well", they'll send you a new phone. My friend cracked the screen on his iphone6, got a refurb, after 2 weeks he got a new iphone6. He always does this too (when his phone breaks). But he's polite and knows how to communicate well. I've had him call in my behalf bc i lose my cool to easily when they try to hit me with a refub.

[niko]

You seem like a bright dude so why did you pay for it.

BB is garbage.

i bought the phone there, seemed logical since my wife breaks screens easily. But then soemone told me it's not good, and i called them, and it was a joke.

[Clyde]

Here's a tip for the future......dont ever buy anything from BestBuy.....ever.